💬 Returns & Refunds Policy

At Sofiria Jewelry, we care deeply about your satisfaction. While we strive to deliver high-quality jewelry and a smooth shopping experience, we understand that sometimes things don’t go as planned. Please review our returns and refunds policy below to understand your options and eligibility.

🔄 Return Window

You have 14 days from the date of delivery to initiate a return. However, not all items are eligible — please review the return eligibility criteria below before proceeding.

If your item arrives damaged or defective, we offer a 100% money-back guarantee or a replacement. To qualify, you must contact us within 2 days of delivery at support@sofiria.com.

✅ Return Eligibility

Items eligible for return include:

Products that arrive damaged or defective
Non-custom items that are unused and in original condition and packaging

❌ Not Eligible for Returns or Refunds

Unfortunately, we cannot accept returns or issue refunds in the following cases:

Custom-made or personalized items, unless they arrive damaged or defective
Orders not delivered due to an incorrect shipping address provided by the customer
Items that have been used, altered, or damaged after delivery
Returns based on buyer’s remorse (e.g. changing your mind or no longer wanting the item)

We reserve the right to deny a return or refund request if the item does not meet the eligibility criteria outlined above.

✏️ Order Cancellations & Modifications

We know that mistakes can happen, so we offer a 4-hour grace period after you place your order to make changes or cancel it.

📌 Cancellation & Modification Policy

4-Hour Grace Period: You may cancel or modify your order within 4 hours of placing it.
Unfulfilled Orders: If your order has not yet been fulfilled, you may request cancellation even after the 4-hour window.
Engraving Details: Changes to engraving may not be possible after the 4-hour grace period, but we’ll do our best to accommodate your request.
Fulfilled Orders: Once your order has been processed and shipped, we are unable to make any changes or cancellations.

To request a cancellation or modification, please email us at support@sofiria.com as soon as possible.

Thank you for shopping with Sofiria Jewelry. We’re here to make your experience delightful from start to finish — if you have any questions, don’t hesitate to reach out!